Frenquently Asked Questions

Q. Are you Bonded and Insured?

A. Yes, we are Bonded and Insured through the Business Insurers of the Carolinas.

Q. If I decide to cancel a service how much notice should I give?

A. 24 Hours

Q. Can I make changes to a service?

A. You can either call in or email your changes and wait for the response.

Q. How will I be able to make sure everything is correct with my schedule?

A. We will send a schedule confirmation message via email that will give you peace of mind. This insures that the dates of service are correct and eliminates any possible confusion or misunderstanding.

Q. If I cancel with less than a 24 hour notice will I incur any fees?

A. Yes, 50% of the service’s rate that you are canceling will be charged to your account.

Q. Who will be my Pet Handler and will it always be the same person?

A. Your pet sitter will be determined based on the area you live in and the current volume of business. You will meet your pet handler at the Initial Meeting and he or she will be your assigned pet sitter. This will allow you to build a long-term relationship with your handler. However if your handler becomes ill or has an injury their would be a backup handler that will be trained and aware of all your needs and will be another Lucky Dog Nashville handler.

Q. What is an Initial Meeting?

A. The Initial Meeting is short meet and greet between you, the pet handler, and the pet that takes place at your residence. This gives you a chance to meet your pet handler in person and allows the handler to gather information about the pet and the pet's normal routine.

Q. Will I have to Sign a Disclaimer?

A. Yes, we need a signed statement saying that you allow us to enter into your home and care for your animals and that you are also aware and agree to our polices and procedures. We will provide this statement at the initial meeting.

Q. What if my Pet has Accidents? How are those handled and the destruction of property?

A. We will do our very best to clean accidents with the supplies that you have on hand. If you have no proper supplies we will purchase them for you and add them to your final bill. Please be aware that not all accidents can be fully removed, no matter what supplies is used.

Q. How do I Pay?

A. As of now we accept cash and check, however we will have a credit card option soon.  Payment is to be remitted no later than fifteen days once received.  There will be 10% percent surcharge on any late payment.

Q. How are gratuities handled?

A. Gratuities are greatly appreciated and may be offered directly to your handler. If you would like to include a gratuity with your payment for pet sitting services you may and the full gratuity will be given to your handler.

Q. What would happen if my pet becomes injured or ill?

A. We would contact your pet's vet immediately. If for some reason they are not available we have a 24 hr. vet on call, which we would then contact. If there is an emergency we will take your pet to the nearest animal hospital or your own vet. At this point we will be contacting you or your emergency contact person we have on file. Your assigned pet handler will remain with your pet until you are reached and the appropriate action is taken.